I have unfortunately had quite the opposite experience as most of the reviewers. Next door started off great, they were pleasant to work with throughout the house hunting process and quick to respond to questions regarding the property. As soon as we started experiencing problems with the house, problems with Next Door arrived as well. A broken toilet took two weeks to fix, a semi-broken refrigerator has taken about 2 months. The staff is extremely friendly, however the lengthy response time to major issues is frustrating to say the least. Overall I had a positive view on the company during the initial renting process, however that view has shifted with downward spiraling customer service we have seen in the past 2 months. From a renters perspective they have not been impressive thus far.