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| - Despite many poor reviews about the place, my friends and I decided to give Sugar Marmalade a chance because we were craving sweets and wanted to try a new dessert house - big mistake.
The breakdown:
Service - 1/5
Servers seemed unfamiliar with their own dishes/products on the menu; difficulty in communicating with the server due to language barrier (our server seemed to understand basic English and needed us to point out what we wanted from the menu); having to ask repeatedly for our side of rice even though most of our dishes came out already.
Food - 2/5
My friend and I ordered customized bubble teas (her drink was a brown sugar milk tea with bubbles, 50% sugar; mine was a oolong milk tea with bubbles and lychee jelly, 50% sugar) when we got our drinks, my friend had lychee jelly in hers; mine had nothing inside, just the oolong milk tea (both drinks were still very sweet). When we asked to correct our order, they brought the drinks back and just added bubbles in my friend's drink (but kept the jelly even though she didnt order them) and added my bubbles/jelly to it, meaning they didnt remake our drinks, just added some bubbles and ice, which watered it down; they didnt bother to make it less sweet either.
We got kimchi popcorn chicken even though we ordered japanese style popcorn chicken; the kimchi fries we ordered was the only correct and passable dish.
My friend got a braised beef noodle dish, where the meat was only fat and the noodles were overcooked.
Experience - 1/5
We didnt even want to have dessert after our meal, even though that is their specialty, it left such a bad taste in our mouth that we left immediately. I would not recommend Sugar Marmalade.
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