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| - HORRIBLE CUSTOMER SERVICE!!! I've continued to give this place chances over the last 1 1/2 yrs, also referring many friends to go as well. I have experienced problems with my nails several times where I had to call go back in for repair which has been a irritant but continued to go because of location. This last time I had the worst experience EVER. I did not have a appointment on this day but when I went in for nails & pedi, instead of telling me that it would be over a 3 hour wait, they shuffled me to the pedi chair, after 30 mins I received a less than average pedi & was then told to wait for the next 2 hrs for nails. Once I got in the chair for nails, my nail tech LISA, proceeded to get up to wax someone else's eyebrows (that came in after me) and then do nail designs on someone else nails. I said something to her about this being it was 8:05 pm & she stated her husband Vince would do my nails, he came over & aggressively started scrapping the polish off my nails & I stated to him that I don't understand why he is now doing my nails after I have waited for all their appts & walk ins to get taken care of and now I am being put off again. LISA started yelling over his shoulder to me what she was doing, which was completely unacceptable!!! I always pay & tip very well at this place but LISA & VINCE are rude & tried to justify why I was still not being taken care of at 8 pm. I watched several clients come in & ask for services that DID NOT have a appt, along with the ones with appts, but she wanted to argue with me that all of them had appts, which was a flat out lie. I got up & left, letting them know that I would never return & will let everyone know of their lack of customer service, especially to a long time client. Lisa then wanted to start a text war with me, arguing back & forth for the next hour through the phone. An apology means nothing when all you had to do from the beginning was say "we won't be able to get you in today" instead of having me there for 3 hrs & leaving with my nails half scrapped off with polish. They are greedy & time management is horrible. If you simply tell someone up front what the wait time will be this would have never happened, but to yell at me once I said something about it will never fly in my book. They lost a great client due to lack of professionalism & customer service. LISA also then wanted to talk about me to 2 of my friends that go there as well, again VERY UNPROFESSIONAL. We all talk to each other silly lady!!!
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