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| - "Bloody hell! You can't even cook a burger properly!"
After a visit to BurGR, I have lost so much respect for the hardball, no BS when it comes to food and service celebrity Chef Ramsey. BurGR at Planet Hollywood was actually quite a joke. I can't believe Chef would put his name on an establishment that has less than stellar service, BIG problems in the kitchen, rundown décor, and honestly marginal food.
The joint: No reservations, so be prepared to wait in line. It appeared long; however, moved quickly. The restaurant space is jam packed with tables (seriously...elbow room only), so tables steadily open up. BurGR is "well worn." I can understand a little wear and tear here and there, but the placemats were tattered, cloth napkins were faded, plates had half of what used to be the BurGr logo on them, and the painted floors were worn down to the concrete in several areas...definitely in need of a face lift.
Now onto THE important part - the FOOD:
Husband had the Farm Burger with Duck Breast Bacon, sharp English cheddar cheese, topped with a soft fried egg.
I ordered the Euro Burger with truffle aioli, goat cheese, arugula, and oven roasted tomatoes.
Side order of "Just Fries" served in a large metal cone with curry and chipotle ketchups.
Where to start? Food was delivered..."stone cold." Hubby's burger had died in the window, glaringly obvious by the congealed cheddar cheese and hard cooked ice cold (like cold from the fridge) egg. Mine burger was room temp at best. And, despite the fact that we each ordered different cook temps on our burgers (medium and med-well, respectively) they both arrived well-done. We informed the waitperson (very lovely gal) and she offered to re-order. We were already an hour and a half in and had plans so we declined.
The General Manager, Joana Holtey, came to our table - offered a re-order...again "no thanks." She was very apologetic. Thirty seconds later Joana returned with another egg on a plate...that was COLD. Haha Obviously, they are precooking eggs in the kitchen. Ridiculous! Two minutes later Joana delivered a perfectly cooked fresh egg...by then half the burger had been eaten. Two comp beers to go and the offer to return and give another comp try were much appreciated, but sadly the damage had already been done and we had other plans for the rest of the week.
I think it's important to note that BurGR might have been having a particularly bad night. Prior to us ordering, we had a conversation with the couple sitting next to us about the issues they had with the Farm Burger - same over-cooked, cold egg. They sent theirs back 3 times and eventually just left without eating. Two people sitting behind us, three people sitting to the left us, and one person at the table in front of us all sent plates back. Wowza! And, that's just what we noticed in our little area of the restaurant. Not good Gordie! Not good at all! I'm going to heed the same order you so often give during "Hell's Kitchen" and tell myself to "F*&^ OFF!"...only this person won't be coming back. So disappointed.
Oh, I almost forgot - there was a person walking around the restaurant offering to take group photos for sale. Really?! Tacky!
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