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  • We went with Larry H Miller Hyundai because we found them through a site we trust. We bought a 2007 Hyundai Accent. When we bought the car they had lost the keys and we waited a good hour waiting for them to find them. We then went to financing and were convinced to buy a warranty. We were told EVERYTHING is covered and that there is no deductible. I tried to call to cancel the warranty the next day and Brandon (who had told me we could think it over that night and cancel it if needed) told me that I would only get half the money back. After multiple phone calls back and forth we ended up being stuck with the warranty. We also never received paperwork proving we had even bought the warranty and got the run around when we asked for it. We took the car in for the first oil change on time and were told that our radiator had cracked. They replaced the part promptly but when we received the bill we were being charged a deductible. After some research into our problem, the service department AGREED that we had been lied to and told us Brandon had been fired due to other situations like this. We had about six different people approach us apologizing for the problem but no one fixed anything. During this whole thing, the team suggested that we put a new thermostat in. This would be covered by the warranty but they said it could be done at a later time and sent us home. 3 weeks later I was standard on the side of the road because the thermostat broke and in turn it blew a head gasket on our car and broke the radiator. We had the car towed back to the dealership and they argued that they would not be paying for it because we had not had the thermostat replaced to begin with. In my opinion, if it was broken, they should have just replaced it the first time we were there instead of saying it didn't need to be done at that point. Eventually the agreed to pay for everything except for the thermostat. Well, now it has been THREE WEEKS and I still have not received my car back. I have called constantly and sometimes it takes days for them to call me back. They have not gone through with getting us the rental car that our warranty pays for either. They also have no date for when I will get my car back and just say they will call with updates. I have never had such bad service before. Every time we have been at the dealership we have had a problem of some kind. I will NEVER buy from this dealership again or recommend them to anyone I know.
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