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| - Possibly the worst customer service that I have ever had in my life. I bought two appliances from them on 12.18.2015. We thought everything was great and then it went downhill from there. The delivery happened on 12.29. The washer was broken and leaked - no worries we thought because they took it back and said we would get a new one and we did. The dryer did not fit. We needed a flat back dryer. No one asked my husband and I any questions so we did not know that we needed one. No worrie we thought, they took it back. We went back to Home Depot on 12.30 to buy a new dryer. They had not yet processed our return and that should have been a red flag. So we got a new dryer and left. Again, the lady that sold me the dryer asked me NO questions. So, when the install team got there, they could not install my dryer because apparently it was too far from the vent. The dryer is less than 3 feet away from the vent; but the vent is on the basement window and the hose hooks up to the back of the dryer. I did. It know that it would require extra venting and some connector piece. So they were not able to install the dryer. My husband had to go to Home Depot to get the supplies and do the install himself. When we tried to call Home Depot and the delivery company we did the get very far. The man with the install company he said he would refund the duct cost. So fast forward to 12.19.2016. They never processed our return and are saying we did not return the dryer. And we never got the credit I was promised. These people are scammers and are trying to rip my husband and I. It is a big game of pass the buck. After being on the phone for 39:14, I still do not have a refund and the "manager" Linda should NOT be a manager. She used the phrase "I feel you Ms. ---". First off, get my name right. Second off, I am not sure how you feel me. Wow, I have never been so appalled. I will NEVER shop at Home Depot ever again and I will tell every person I know what happened here. BTW - called the delivery company and there were no issues. They were very nice, very helpful, and wanted to take care of the customer. They had the return and they did process it and I was also able to verify that with Maytag. So, Home Depot, you need to review your business and customer service practices. Never Again - if there was s way to not give a star, I would. Also, tried to call customer service and they cannot help. You have to process through the store. The STORE IS THE PROBLEM. How can customer service not help? And I get that mistakes happen. I really do get it. But HOW is it this difficult? Why is it my fault that a mistake happened? Why did I have to call Maytag? Why did I have to call the delivery company? Why, an hour later, is this still not resolved? Oh, and this is after both my husband I called Home Depot after this all initially happened. So, they should have noted it in our account. But, apparently, they did not. I am just in utter disbelief.
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