I don't want to tell you about Vivian because I don't want her to get all booked up but I will, she's awesome. Super knowledgeable and talks like encyclopedia for skin care. She is warm, inviting, and you could talk to her for hours. My skin has had some major improvements. I'm now in my mid 30's and noticed some super dry cheeks but the cold laser along with the products have brought moisture back. I don't feel that tight, itchy and dry feeling that used to make me feel so irritable. No one else does this facial in the city!