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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-07-21 00:00:00 (xsd:dateTime)
itemReviewed	Hendrick Toyota Concord
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	12 (xsd:int)
rev:text	If there was an option for negative stars this business would receive 5 negative stars. Let me start by saying that our family has bought over 5 cars from this dealership and would think we would be treated with more respect. My mom went in for a check engine light on her rav 4 this week and received the worst customer service we have ever experienced. First of all, for asking a simple question she was talked down to and when she asked for the supervisor, she was lied to and said he wasn't available. The assistant manager on staff (Rick Mckenzie)was then called. Not only did he not greet her but had a bad attitude as it was. She then explained the issue and because my mom wasn't sure about the issue, she put my dad on the phone with the manager. The call dropped and the manager immediately showed anger and proceeded to toss the phone at my mom! He tossed the phone with such anger, that the phones case popped off. She asked him why he'd done so, and his reply was "your husband hung up on me". She told him that was no reason to toss her private property, and much less to a lady with a small child with her. He walked away. She spoke to someone else about the supervisor and was pointed in the right direction. The supervisor did nothing but proceed to say that the assistant Manager was "only human and was therefore acting out of frustration". When the assistant manager was called over once again, he denied everything. He eventually admitted to throwing the phone at my mom. He said he "apologized" and walked away. This is no way to treat a loyal customer or a human for that matter. Do not ever use this dealership. They don't care about the customer or retaining good relationships. Worst experience ever. They humiliated my mother because they said they couldn't "understand her accent". This was very rude and demeaning. They offered no sincere apology and didn't seem to care that their employees aren't friendly to customers.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Merluis

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