Awful. Awful. Awful. Awful. Awful.
They are an AWFUL company with a CRAP product.
I agree with every Poster - same experience. And they additionally RIPPED me off by overcharging me DOUBLE and then KEEPING my money.
And then yes - no recourse and never a manager available to intervene. DISGUSTING.
The thing is, technology and other companies eventually "catch-up." Century Link, Dish, etc. etc. And when that happens, these monopolistic companies suddenly FALL, because they've provided such HORRID service for SO LONG.
Until then, you SUCK, Cox.
Bye from me.