Stopped in to get my oil changed today, no waiting, and it was 3 PM on a saturday. Adrian, the manager went back and worked on my car. He was very knowledgeable, and showed me exactly the state various components were in. He figured out why my AC wasn't working (the last mechanic had not plugged the radiator fan back in after working on it) also, replaced some clips for heat shields at no cost. I wish they were less expensive, but the service I got today was excellent.