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  • Absolutely horrible. We went in to experience the party package for my daughter turning 7. I expressed my concerns to the manager who did not really seem to care. After our discussion the manager hid in the back to avoid any further conversation with me, and would send his employees for any further discussions that had to take place. Since the terms of the party package were not fulfilled entirely and the service was awful I filed a dispute with my credit card company with the break down of the package and what was and what was not fulfilled. The receiver of the complaint lied on their response and stated that I never brought the concern up to management. Not only does this establishment provide terrible service, but they appear to be liars as well. -Superhero Cap & Mask, Princess Cape and Tiara or Chuck E. T-shirt for your birthday star -fulfilled -2 hours of reserved table space Area was filled with non-party guest who interfered with our own activities. The manager said that nothing stops other guest from joining the reserved areas. The hostess asked us to leave the area 20 minutes before our time slot was up, we were in the middle of opening presents and pictures. -Ticket Blaster experience for the Birthday Star with a change to catch the Magic Ticket I am not even sure if this took place, I was speaking with a very un-empathetic manager who was explaining to me that there is nothing special about the party package and that I could have just gotten pizza and charged the stage during the birthday show like everyone else. -Star recognition in our Birthday show Star recognition was not given due to other non-party guests in the area. All of the guests were on the same platform/location during the show. Definitely not "star treatment" for the birthday guest. -Superhero or Princess Table top photo cutout - Fulfilled -60 tokens for the Birthday child Tokens in this batch was 10 short. I had to ask the hostess for a correct amount of tokens. -40 tokens for each additional child - Not sure -Free refills for soft drinks - Multiple soda streams were out of service and dispensing diluted soda. -2 Slices of a one-topping pizza per child - Pizza was cold when served -Festive tablecloth and plateware -Fulfilled -Party host/hostess -Hostess clearly did not want to be there. She was very slow to react to our needs. Management was not any better. I spoke with a member of the management team for ten minutes regarding how unpleased we were. After that discussion he was nowhere to be found. -Email invitation powered by Punchbowl - Not utilized
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