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  • This grooming salon is a DANGER to your pets. On 3 occasions I have not been contacted for hours that my pet was ready for pickup. My dog was in the kennel for that period of time (3 hours) when he could be out and about at home. My most recent event with this salon was for a simple bath. I checked that my number was correct and told the groomer I would have my cell with me for a quick pickup. After multiple hours I contacted the store. After a bit of shuffling they said my pet had been ready for a while. I asked why no phone call. The girl stated that they had called my cell and it went to voicemail. Interesting because there was no incoming call and my voicemails are transcribed as well as recorded. I asked who called and they couldn't tell me. I told her I would address this when I came to the store, if she could find out who called. Upon my arrival the groomer handed me the receipt for payment. I again questioned who called me as I didn't receive a call. The groomer Jordan had no clue what I was talking about. I went to pay and discuss this with the store manager. While I was waiting to pay Jordan came out with my dog and told me in fact no one called and he should have. I first asked why someone would lie to me on the phone saying that they had called when they hadn't. I attempted to explain that this was the third episode (and final one) of this occurring. Jordan just looked off into the distance and was not paying attention to me so I told him I would speak with the manager. Speaking with the manager was also a worthless effort. Rather than taking a moment to acknowledge a system problem that was brought to his attention he kept asking me if I was signed up for text messaging. Yes I was but my question here is why are you throwing this back on me even if I wasn't. If they didn't CALL ME do you think they were going to TEXT ME? I couldn't get him off this train of thought. At any rate he said he would look into it and call me back. No call backs in 2 days. I spoke with corporate customer service line. They took the information and said they would turn it over to the store manager. I told them I spoke with him and he didn't get that he had a problem. They then assured me that they were interested and would have the district manager call me Monday. When best? Anytime. Guess what...you guessed it. No call from anyone at Petco. For a company that claims they care they have yet to prove that to me. Petco let me ask you this question? In the past few weeks one of your competitors was in national news. Not for their good service or goodness to pets. For pet deaths and injury. You may be headed down the same path leaving animals in kennels for prolonged periods of time. Those of us who try to inform you of problems are just ignored.
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