rev:text
| - OK, really want to give this place a five, but I can't. Food like most places depends largely on knowing what to order. Fajitas rock by our standards. Here is my big GRIPE. We live close by and consider this our go - to Mex place. So I sign up for the e-mail specials and notices. Summer rolls around. Daily specials in addition to happy hour. The e-mail we recieved states clearly that on Monday ALL margaritas are half off with purchase of an entree. We stroll in and I order a Ultimate and am told that one is not half off. What?? I say, the e-mail clearly states and no exceptions are noted. I whip out my smart phone and show them the e-mail. The bartender/waitperson goes to ask manager, manager (who has seen our faces in there at least once a week, we always sit in the bar) says NO, we can reserve the right to say which ones are half off.....???????????
This is clearly BS to send out e-mails to your loyal customers stating one thing and then change it when they get there, as they see fit. I am accustomed to honoring my commitments both verbal and written. No apology from the "manager", a man at the moment, nothing, just a flat we aren't doing it. This drink was only a couple bucks more on the menu...Really? Had a similiar experience last winter when the e-mail said all margaritas and then was told only house (Acapulco Gold). I don't do house.. This kind of attitude is close to sending me somewhere else, they need to shape up the attitude toward the locals who frequent here all year round.
UPDATE
Terry, a owner at Jalapeno, addressed this issue right away by sending me a reply with an apology and admission that I was right about the intent of the promotion to include all margaritas. I would truly recommend this restaurant to anyone, and regularly do. If you run into a like problem with a promotion, ask to address the owner(s), they care
|