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| - I always hate giving bad reviews, but our service left quite a bit to be desired. I can normally dismiss such things, but it became evident that our bad service was not a fluke.
We arrived around 10:00 and was told that food would only be served until 11. That wouldn't be a problem at all except that our waitress didn't return with menus until close to 10:30 and then returned to take our orders at only a few minutes before 11. The place had other patrons, but it certainly wasn't so busy as to take an hour to get our orders. Unfortunately, on each of our visits, the waitress was half listening and seemed easily confused
The food itself was quite good. The Shepherd's pie was hot and tasty and the bloody marys were actually perfectly spiced. Neither was worth getting excited about, but they were certainly decent and reasonably priced.
Considerably later in the evening, our waitress returned with the bill. There was one extra drink on the bill which no one ordered and she was perfectly friendly about saying she'd remove it, but we spent a good five minutes as she kept getting confused about our - apparently - very complicated instructions of "$20 on the credit card. The rest in cash" She continually read back excessively complex scenarios, and we kept asking her simply to put twenty on the card, that's all.
When she returned, she had taken $20 of our cash towards the bill, charged $60 to the card and kept the remaining $55 in cash as a tip. That's just shy of a 75% tip she assigned herself.
We spoke to the manager, who couldn't find her for some time, and when she showed up, she blamed us repeatedly. She finally refunded the card and brought us our new bill, with the extra drink.
It wasn't worth arguing about at that point.
The sad part is that everyone at my table, and our surrounding tables started telling similar tales from past visits. I guess this kind of service is not uncommon.
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