| rev:text
| - Maybe my palate for frozen yogurt is different than most, because Mojo would not be my first choice for frozen yogurt. I constantly see people check-in at Mojo Yogurt. People seem to like the yogurt there. Tonight was my second visit to Mojo. I probably would not have gone there normally, but I met some friends that that were already at the Biltmore shopping.
Tonight I tried three different flavors chocolate, vanilla, and lemon icebox. The vanilla was by far the best. I am a chocoholic but the chocolate was way too sweet and over the top. By this I mean that it remind me of the time when I was a kid that I tried to drink Hershey's Chocolate Syrup out of the can. I didn't like the lemon icebox at all. Again, it was too sweet. In fact it was so sweet that it made my teeth hurt.
The service was ok, but it could be much better. There were three employees working the floor. I will call them Iman, Harry Potter, and Chrissy Snow.
Iman was working her butt off. She was constantly in motion cleaning tables, picking up trash, and working the register. Harry and Chrissy were socializing and watching Iman do all the work. There were only a few customers when we arrived, but that quickly changed and the store became quite busy. By the time we got to the register, Iman asked Harry for help. He is the one that weighed our yogurt and rang up our purchases. When my friend pulled out a coupon, Harry let out a loud sigh and snapped, "You know you have to fill out the back of the coupon." At this point Chrissy disappeared to the back of the store.
A few minutes later I noticed that Iman was back on the register by herself, and Harry was outside chatting with a couple that I assume were his parents. The line at the register was growing longer, and you could tell customers were becoming frustrated. Iman was also visibly frustrated with Harry. She kept shooting exasperated looks at him outside. I heard Harry's mom tell him, "She looks busy, you should go back in and help her."
Harry continued chatting with his parents, and the line at the register became even longer. Iman looked frustrated and was working her little heart out trying to wait on customers. Finally, Harry relented when his mom again told him to go back in and help Iman. It was very obvious that Iman was doing most of the work, and that the others were just there.
I know that this is just a self-serve yogurt place, and I should not expect the same service that I would get at a sit down restaurant. However, it was a busy Friday night, and you would expect that there would be adequate service to move customers quickly through the line. There really isn't an excuse for the backed up line at the register. They had adequate coverage. It was just very obvious that not all of the employees were committed to providing the service to adequately wait on customers.
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