I shouldn't give this hotel a full star! Rude staff, when I complained to a manager, I received no apology and I felt belittled! I filled out a complaint form and sent an email with my phone number, email address and rewards number and never heard back from anyone! I don't want a free room or any comps because I would NEVER stay here again...free or not! My rewards card is now cut up in a trash can, there are too many GREAT places that are new and treat you well to put up with their monatany!