Due to the lack of dental insurance and a deep-seated fear of dental treatment I had avoided visiting a dentist for at least 5 years. During my grand-daughter's visit I couldn't resist biting one of the gummy type candies I had bought for her and immediately lost a filling from behind a front tooth. PANIC!!! My neighbor recommended this office and so I called and booked an appointment for the next day and then spent a sleepless night worrying about it. Natasha and Amanda are such a refreshing change from the usual front desk personnel. They were informative, super friendly and understanding and this went a long way in alleviating my initial anxiety.
I took advantage of both the $59.00 X-ray, cleaning and examination special and their discount plan. The friendly hygienist, Heather, did a thorough and painless cleaning of my teeth. A zillion X-rays were taken with modern machinery that emits far fewer damaging rays. Dr. Payne (no kidding) then explained what was needed in order of prioritization using the X-rays and photos right in front of me on a screen to point out the problems. He filled the missing filling and one other and then explained my options for 2 caps that would be needed on following visits. Before my second visit, I got on-line and researched information on cap materials. Armed with this information and thoroughly undecided I arrived for my second visit and relayed my trepidation to the front desk gals. No problem! Dr. Payne very patiently gave me his recommendations again with the reasons why and quoted studies that backed up the information. He has a wonderfully calming demeanor and supplies information in a way that builds trust quickly. I really got the impression that he was giving me my best options given the work that was needed and my financial situation. During the drilling that followed, I got cold in the air conditioning and the assistant brought a blanket in to me. The caps are made in house using technology to custom fit the caps. Its an amazing process! Jesus, another assistant was very gentle and talented in fine tuning the fit and finally Dr. Payne attached it permanently. I would highly recommend this office. Dr. Payne is the best! Patient, gentle, friendly and informative in a non-condescending style that is very reassuring. His staff is great. Thanks to all for a first class dental experience!