So this was a difficult review for me to decide what to write and what rating to decide on. I lived here for the 2 years I was in Arizona. I moved in without ever seeing the property as I was still in Texas at the time I signed the lease. I will say that the office staff are really awesome and friendly and that was the only consistent thing while I was there. When I 1st moved in the property was awesome I couldn't have been happier. The issues I did have were pretty major and do effect my overall experience living there.
1. My AC went out 4 times the 2 years I was there. Each time it went out was during the hottest time of the year. The last time it went out I asked it I could get it replaced because it obviously wasn't being fixed it was just being patched till it went out again. I was told I could pay out of pocket to have a professional come look at it if I wanted and then depending on what they said a decision would be made at that time. I didn't follow up with that only due to the fact that I soon found out I would he moving out of state. Being told that I could hire someone to come look at it was pretty much the final straw for me. If an AC goes out 4 times I think that's enough of a reason to replace it especially in the Arizona heat....which brings me to #2
2. The building I was in was starting to look pretty old. Normally that's not an issue but it had cracks all around a few of my widows which did effect the temperature of my apartment. Also my door didn't seal properly at the bottom and air was constantly escaping which it turn caused my unit to consistently be hot. I told the office about it multiple times and to their credit they did have someone come out every time but the issue was never fixed they would replace part after part and say it's fine when in reality nothing changed. I finally gave up on asking for it to be fixed.
3. As time went on I don't wanna say I didn't feel safe there but there was a definite change in the quality of people and what seemed like the safety of people living on the property. I only went to the pool twice while I was there due to the fact that it may as well been a nonstop high school party with the same people always at the pool drinking, arguing, being loud, and fighting. I hated having to walk by the pool because of these people. It was so annoying and I generally feel bad for the people who live near the pool. The last month I was there I wanna say over a 4 day period I counted at least a total of 10 different police vehicles around the property. Also I understand there's medical marijuana in Arizona but it's one thing to do it in private and another when a bunch of kids are smoking outside and in their car and security drives past them without saying anything.
4. The rules of the property really weren't enforced and if they were it wasn't consistent. There's dog waste everywhere from people not picking it up. People have multiple dogs and don't pay pet rent cause they don't tell the office like they should. People have breeds which on the lease say you're not supposed to have. Some people have their patio decorated but others are told they can't have theirs decorated. There's the pool situation I've already spoken of. Generally it felt very inconsistent as far as rules being enforced.
5. When it came time for me to move they told me someone would come and do a walk with me around my apartment. The day came when they were supposed to come and nobody showed up. I let the office know and it was rescheduled. That time and day came and yet again nobody showed up. I was told a 3rd time it would be scheduled and to expect someone. My move out date comes and nobody ever showed up. Cut to about a month later and I receive a letter with a almost $800 bill showing things that needed to be replaced and/or repaired. While I did expect a bill of things I didn't expect one like that. When I received the letter of everything that was marked I definitely felt like if someone had come and did a walk around with me like I was told someone would I could of taken care of some of the issues listed. That definitely solidified my overall opinion and experience at this property.
Overall I truthfully can't say I wouldn't move here again but I also can't say that I would. Like I said at the beginning the office staff is extremely nice but all the problems I had definitely out weigh that. If I could I would give this 2 and a half stars. I did meet some really nice people living here but not very many. If you can get a good rate on rent then go for it but if not I would definitely try somewhere else.