| rev:text
| - I've had 2 experiences with PARC and they could not be more markedly different.
1) First experience was absolutely fantastic. I went with a group of 8 people (I should point out that I did not arrange reservations this time) and we were treated extremely well. Staff were very friendly, knowledgeable and helpful with food selection. Our server at the time was also a sommelier, so was able to assist with wine choices if needed. He was never pushy about our table ordering wine, however. Food this time was absolutely delicious. We had the French version of gnocchi (made with choix pastry). Absolutely amazing. We also had the tuna carpaccio/ceviche (I can't recall at this time). Also amazing. Some of the other dishes the other people at our table had were the steak options and the cassoule. They also had nothing but great things to say about the food.
2) Unfortunately, my second dealing with PARC was nothing but absolutely dismal. After this extremely negative experience, I will not be going back to PARC. I had called about 3 weeks ahead to make a large reserveation for a bachlorette party. I emphasized on the phone that we did not need any sort of special arrangments, but that it was for a large party of 7. I was told by the hostess (I assume) that it would have to be approved by the Event's Manager and that he was not available. She said he would call me back in a few days.
After the weekend, I had not heard anything from PARC, so I called again. I got the same response, "sorry, but we are not able to make the reservation without approval from the Event's Manager,". He was again not available, but this time the woman on the other end assured me that she would personally pass the message to him.
After a week of no communication from PARC and only one week before the bachelorette, I call back and I get the same response. I asked if I could talk to anyone else to help me and I kept getting, "sorry it has to go through the Event's manager because of the size of your party. I can't reserve anything until then." I explained my situation and the woman said she would talk to him tomorrow and he would call me back then.
No word. Again. So the week prior to the bachlorette, I called back and asked to speak to the general manager. I explained my situation to him and the fact that I have been calling for the past 3 weeks to book a reservation and that I had been told repeatedly that my message would be passed to the events manager and that he would call me back. The General Manager apologized and then said that he couldn't help me with a table b/c I didn't book it early enough. Well, I had been calling repeatedly for the past 3 weeks? He said, unfortunately there just wasn't any room and he'd pass the message along to the events manager. Essentially, it sounded like a "well, I'm sorry we dropped the ball on this one. Oh well". I was and still am livid. If I hadn't the foresight to make a back up plan, we wouldn't have had a reservation for dinner during the bachlorette. While our party is larger than normal, it was not massive (we had 7-8 guests) and it was obviously easily accommodated in the past. My friends have told me that they've never had issues making a booking of 7-8 people before and have made it the week before. I guess they were just not interested in our business.
I'm sorely disappointed, mostly because I know that they've been a great place to dine in the past. I was blown away by my first experience, but unfortunately not impressed by this last time.
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