I had an appointment scheduled for over 2 weeks to come by on a saturday, when I called and confirmed i was told they dont provide a service window. Im thinking what am i supposed to do stay home all day until you get to me. Basically i was told yes, that they could only provide a 20-30 minute confirmation call to ensure i was home when they were about to come. So i bit and waited... 24 hours later i still havent gotten my service call confirmation. How can a business treat its customers like that?? Having a "we'll get to you when we get to you mentality" is absolutely pathetic. I would NEVER use them again or recommend them to anyone. I called Denali services and they came that day... Gee customer service who would have thought. Save your day, time and frustration dont even bother choosing Parker and Sons