| rev:text
| - Tempe St. Luke's deserves 0 stars for falsely advertising ER wait times on their website. I based my decision to visit Tempe St. Luke's on the proximity to home and the "14 minute ER wait time" that was displayed in real-time on their websites:
http://www.tempestlukeshospital.com/
http://www.arizonaer.com/
My arrival was just after midnight and I was not discharged until after 6am. I did not make it to triage until 3am. For 3 hours I was in the waiting area that was really in need of a makeover. As I was waiting, the hospital website displayed various wait times of 23 minutes, 58 minutes, 31 minutes, etc. The longest wait time posted was 58 minutes. How can you tell me the longest wait time is 58 minutes when I haven't been triaged after sitting there for 3 hours?!?!!? Diagnosis and treatment took another 3 hours but that can not be factored into the wait time.
I could be wrong but I believe the wait time calculated is from the second time you are triaged. Tier 1 your information and general complaint/symptoms vetted, Tier 2 is actual visitation with admissions nurse. This means "ER wait time" advertised is NOT from when you walk in the door or even turn in your paperwork or get a bracelet, it most likely starts ticking after the triage nurse accepts you, but even then the time seems arbitrary.
I felt bad for the staff as it was quite busy last evening with certainly more pressing medical emergencies than my own. For most of the night police outnumbered the doctor 5 to 1. There were quite a few homeless people seeking treatment as well. The inside of the ER would have you believe you were in an inner city hospital in NY/LA.
I felt the hospital staff was competent and made efforts to accommodate and went the extra step to comfort which was very nice given the volume they must manage with limited staff. My doctor was competent, knowledgable, and took the time to explain my medical condition, treatment, and remedy.
The facility is FAR from state of the art. It's amazing the staff is able to perform at such a peak level given the inadequacies of the facility. I've been to hospitals in 3rd world countries are more technologically advanced - NOT kidding.
Tempe St. Luke's is a for profit hospital under IASIS Healthcare. The keepsake name would probably lead you to believe otherwise.
I can not believe I am the first person writing about the deceptive times the for profit hospital is providing on the websites to get people in the door. If you are basing your decision to go to Tempe St. Luke's on the real-time "ER wait time" displayed, you've been tricked. If you are looking for a state of the art facility, this place may have been it a decade or two ago and is the wrong place for you. If you have an emergency and you need a place close to home with competent staff to get you up and going again, and can look past everything else, then you may consider this facility.
Also beware Mountain Vista Medical Center and St. Luke's Medical Center Phoenix are IASIS Healthcare falsely publish the same "ER wait time" on their individual websites.
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