I read their website and they seemed to be very receptive to helping people find out what their pearls are worth and possibly even buying them. I called to make an appointment to find out what my family's pearls (multiple sets) are worth. My grandfather had been a jeweler in New York, so I really feel these are probably nice pearls. The girl I spoke to just asked if the pearls were large sized. When I replied that I believe they are probably standard sized pearls, she was extremely dismissive and said that they would not be interested and that they were busy. Their website is VERY misleading. Would not go in there.