Customer service fail: I called downstairs at 6am to get a fresh set of towels because we were only given 2 sets and had 4 people in our room. I was told that there weren't any at the front desk and nobody would be able to get me a set until 7am. I explained that I needed to leave by 7am to get to an event. The response: sorry ma'am we can't help you.
NEVER IN LIFE have I had a hotel tell me they can't get you a set of towels! Who does this she had absolutely NO desire to resolve my issue and basically said too bad and waited for me to hang up the phone. They can't even get the basics right here.