I brought my son in the ER in the morning of March 18th. Everyone was awesome they determined he had pneumonia. His fever stayed at just about 102 all day until around 9pm it spiked to 104. Called the ER and a triage nurse answered and asked me very rudely did I give him the right dose of Tylenol. I answered yes should I bring him in and her response to me was Well we wont do nothing for him except give more medicine. I was panicky cause I didn't know what to do and I asked so should I bring him in? She raised her voice to me and said Well I cant see him he is not in front of me is he?. At that point I hung up on her because I was so upset how she was treating me. No compassion what so ever. My husband called Mt View Hospital they advised him to put my son in a cool bath for 30 minutes and if the fever didn't go down to bring him in. That's all I wanted to hear I was so freaking out at that point I guess I just needed to be told what to do. I don't know who this nurse was but I do hope the conversation was recorded. A very unpleasant Nurse. One apple can ruin the whole bunch and she did for me. Will not ever return