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| - I have been to this location five times and order the same thing. And 3 out of 5x's my bagel was burned. How hard is it to toast a bagel without burning it. But today I had it, My experience with my order was unbelievable my coffee was bitter then normal and the batista, argued with me that he added the correct amount of flavoring. I didnt feel like arguing, but he insisted on remaking my drink. Which was excellent customer service on his behalf. So I had time to wait for two drinks and my bagel still wasnt ready. Which I thought was odd! When the barista gave me my bagel I inspected it, and it was burnt, and hard. The waitress asked me if I didnt wanted it well done? I was thrown off, usually well done bagels are acquired taste. I said I didn't order that, she asked me well how would I like it toasted.... again I was thrown off! I said regular not burnt! Not interested in eating a bagel hard as a rock!!!! This alone pissed me off, I dont plan on coming back, the outcome of my experience, was unnecessary, and with the prices they charge you think they would be a little more courtesy. So I rated this place with a two stars... AND CALL ME OLD FASHION BUT WHEN TAKING ORDERS I HIGHLY DOUBT ITS PROFESSIONAL TO EAT YOUR BREAKFAST OR TEXT ON YOUR MOBILE PHONE IN FRONT OF PAYING CUSTOMERS. So that 2 stars might be a generous rating considering my numeruous experiences
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