Ordered their new pan pizza with stuffed crust.. Once delivered, my family started to eat and had complete dough in their mouths. Everyone was disgusted and spit it out immediately. I called Pizza Hut, the first guy I spoke to was extremely kind and had great customer service. He apologized and asked if I could be placed on hold to speak to a manager. Immediately upon answering the phone the manager was annoyed, as he had been given a heads up. He first decided to tell me that "no one else had complained about their pizza tonight." I find that not only extremely rude to tell me - but pointless, quite frankly I don't care - I paid money for dinner for my family and we received something inedible. He asked if I would just like a regular pizza. Seeing how I ordered a specific item and that item cost more - I'd like what I ordered, simply to be cooked. He said they would remake it and send it out for delivery immediately. Awesome. Thank you. Once the remake was delivered, the driver acted flabbergasted I wasn't tipping again. I'm sorry.. I work in a tipping industry, I tip and tip well. But when I'm charged a delivery fee and tip the first time - I'm just not forking out a second tip.. Come on though, I'd be tipping nearly 100% of what I paid for pizza.. Wasn't sure if he was ever going to leave my door. Open the pizza and it's half black. Burnt to a crisp. With a folded up receipt inside the box - disgusting - that as you'll see said "WELL DONE!!" I didn't want charcoal. Simply a cooked pizza!! I'm so frustrated with this experience and I can honestly say I will not be back to this location. It took almost two hours to finally feed my family when all was said and done. A few pieces were inedible and had to be tossed. And there was literally NO cheese in the "stuffed crust" after baking the daylights out of it. AND everyone has a stomach ache to top it off. I could've got double the pizza - and edible -getting Little Cesars stuffed crust.