We always pick up donuts on random from here and they are always great. I had ordered a donut cake for a special occasion a week ago and when I went to pick it up they said they had lost the order form and had no way of contacting me but the person was so nice and truly apologetic that I could not get upset. She said she would give me two dozen of whatever we wanted it on the house. At first I was upset but as nice as she was and caring I just could not. This truly shows they care about their customers. This gesture was very mist appreciated!