I wasn't going to write a scathing Yelp review about this dentistry practice until they just decided that a $25 fee for a missed appointment will not be removed from my bill. I so wish I had checked Yelp before going to this dentist, not only because of this fee, but also because of the "plan" they had for me. Turns out, after review by another dentist (who has a 5-star rating and is ranked one of the best in the valley), I don't need the hundreds of dollars in dental work this place said I needed.
I also appreciate that the new dentist actually interacts by text message, rather than jut blasting out appointment reminders to patients. I was dealing with an illness and a new job the Friday before my scheduled appointment. When I got the text, I simply replied back that I would not be able to make it. I considered it a done deal. I did not realize until they called me 10 minutes after the appointment I thought I'd cancelled to ask where I was. I had found the new dentist weeks before this, but had forgotten about this scheduled cleaning.
A reputable company would work around the misunderstanding, as I had never missed an appointment or been late before. Family Dentistry refused to "forgive" this $25. So I guess I'll look forward to seeing a collection agency try to collect on it. I will not be bullied into paying something I do not believe I should pay.