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  • I've been so excited to try this restaurant and finally did this week. Unfortunately, it was a huge disappointment and probably one of the worse places I've ever eaten. This includes food and service. Our server, Mike, was horrible and inattentive. Perhaps because he was so young and had little if any experience serving. Don't get me wrong he seemed like a nice kid just horrible at customer service. We stared with the chicken lettuce wraps which sounds refreshing with chicken, strawberries, and pecans but were served drenched in dressing and the chicken tasted as if it came from a can. I had one bite and my husband ate the rest only cause he is always the nice one and doesn't believe in returning food cause he said they just throw it away and that's a waste. For dinner I ordered the pork chili. Mike said it was one of his favorites??? A bowl of shredded dry pork with some diced potatoes arrived. For $17 I expected a bit more. I had one bite and no more. Mike our server must have walked by us at least 5 times and never stopped to ask how anything and when he did he asked if I wanted a to go box. Sure why not I got two dogs at home. Wouldn't you wonder if something was wrong if your customer barely touched their meal. Oh well $76 later and I can take the Tortilla Factory OFF my list for good. Please save your money and time and go elsewhere.
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