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| - This is my second review of Betty's, but first since "Betty's" has been purchased by new owners.
First, let me start off by saying that the woman working the front desk can't keep her paperwork or facts straight. When my dog was done being groomed, they called my emergency contact, who was out of town, and never bothered to call me to pick up my dog! This bumbling mother daughter duo kept calling my dog by the wrong name even though I kept correcting them.
Second, The quality of service my animal received was subpar at best. Her hair was not cut correctly, her ears were cut two different lengths, and she did not smell as clean as she used to under old management. Before this place was bought out, my dog looked adorable every time I picked her up. She had bows in her hair, looked like she had been pampered, and always smelled just delicious! Not anymore. All you should expect is a basic trim, and you will have won the lottery if it actually looks like what you asked for! these new owner's could care less about the quality of service your animal receives.
Lastly, and this is just my opinion, I feel like these people are just running a business. I don't see the "love of dogs" in their behavior or demeanor. The people who used to be there loved animals, and they made me feel like they really cared about my dog. I will not be returning to Betty's, or giving any more money to the people who are currently running this place and can't remember my dog's name after I've said it about 10 times.
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