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  • If there's 0 star at Yelp, I'd give them 0 star. It was, the worst, worst experience I've ever had. We arrived at 7:00pm, and decided to have Tepanyaki. We sat, and server came, we ordered for two people. We ordered Tepanyaki Dinner special, one was Tori, and one was Lobster something. After about ten min, the server came and served Miso soup. Yeah, it was ok, we could wait ten min for miso soup, it was really ok for us. But another fifteen min gone, and I asked server how long we should wait more. She said the other seatings needed to be seated. We felt not ok, cause nobody guided us we could have Tepankayi when all the seatings fulfilled. Fortunately, five other people came in, seated right besides of us, but they did not order right away of course, but it took another ten min. Finally they placed an order. At this point, we were already not happy, because nobody came to us for water or not yet gave us any guidance. The worst thing was, the man seemed like chef started cooking, and served the other five people in advance of us. I'm not sure it's my problem, but I was very disappointed, and I just asked the server to cancel our order, cause I did not want to waste my time there, not even a second. Server told us to wait, and talked to manager, and manager came to us and told us something. Guess what he said. He said 'You gotta pay for miso soup.' I'm not lying, he didn't even apologise to us (I didn't even expect it), but just told us to pay for miso soup. I said 'We didn't get any, any guidance at first, and we waited for almost 40 min without any guidance, so I wanna cancel my order, and we need to pay for miso soup you're saying?'. I said I'd pay for them then, but now he said 'Don't pay, but you'd expect you'll wait 25 min for Tepanyaki'. Ok, I understood, but what I'm saying was why didn't you let us know at first, when we placed an order and asked you how long we should wait. Maybe I was kind of sensitive customer, but the manager here was the worst one I've ever experienced in my lifetime. And food is bad too man, I'm not lying, just try once.
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