We love Fresh. We go to the Eglinton restaurant quite often and their food is generally at par with their other locations (for the first couple months there was some wobbling, especially with the Tiger Bowl, but they seem to have gotten into the swing of things.)
However, I'm going to agree with the other reviewer about the accessibility issues. A lot of the seating options are on a raised platform, in non-accessible booths, or up a small set of stairs. There only seems to be one small pocket of accessible seating. If you use a wheelchair (or stroller) there is only one or two tables you can use. If those tables are occupied the wait can be lengthy. The patio is an option only if the weather is right (and not at all during the winter months).
So, if you have several children with you who need their strollers, or you do use a wheelchair, be prepared to wait or get take-out. It really is a shame. The food is excellent but the layout is less than inclusive.