Haven't eaten yet, been waiting in line for 1/2 hour with pre-paid ticket in hand. Yes, you read that correctly. Told to wait in line while the rest of our party is already seated and eating. I'm simply not this hungry. If someone else hadn't already paid, I'd be heading home. The snippy little beyatch at the counter couldn't even pretend to be nice when we asked why we have to continue to wait in line, even though we're paid. The line has not moved an inch the entire time I've been writing this - there is one, single person at the desk.
Update: once you get past the ineffective, crabby folks at the front and wait through the ridiculous long lines, the service INSIDE is incredible. Try the lamb. Ask to sit in Yelena's section. She gave our party of 7 the best service I've experienced outside of a 5-star restaurant. She and the cracked crab legs saved them from a two-star rating, because the cashiers aren't doing them any favors.