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  • Worst delivery company EVER Called to have my package tracked down bc it was marked as delivered while I was at my house (but no actual attempt was ever made to fulfill the delivery of said package). Never got the packaged, even when waiting a few days thinking they had prematurely scanned the package to make the 2-day prime look complete. Called to confirm this, they said because I waited beyond the 48 hr post 'delivered' scan time, they could not open an investigation and I had to call Amazon. Total bull shit. When I pressed the issue to see if the truck that marked the package as delivered may still have it on their truck, I was once again told the issue would not, and could not be investigated by Lasership, and that I would have to contact Amazon. Then when saying that was bs, I was hung up on by the person speaking to me at Lasership. Horrible customer service. Called Amazon and they then called Laser ship; were told the same thing, bc I waited beyond the 48 hr post delivery point, lasership was not responsible and would not open up an investigation. How is that possible? Surely the package is still on the truck, and all the company needs to do is figure out the truck number, search the truck, and boom find the package and have it delivered... But nope, instead they want me to call Amazon, have them refund me my money, while they face no blame. Hence all the negative comments about this company of late. Work on your customer service department training... I mean since when has hanging up on a customer EVER been an acceptable response to an issue?! Amazon needs to cut ties with this delivery service off, as this issue seems to be a persistent issue for many Amazon prime users. I pay for a prime membership and expect my package to be delivered, not say it's been delivered when no actual attempt was ever made to deliver package. While the issue here is certainly the delivery company, Amazon must also be feeling the negativity here when orders are having to be fulfilled or reimbursed by the continuous failed delivery attempts of this ridiculous company.
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