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| - On February I reached out to your Blossom Bariatric to see if I was legible for a reconstruction surgery. On my Initial appointment I spoke to Rosie (claims /Insurance agent) who informed me that the facility will be doing a few test to make sure that I was a good candidate and after the Gastroscopy, The surgeon ( DR. Matt Apel )will be able to determine if I was a candidate and if I was I was going to move of to all the pre-ops testing. I had the Gastroscopy done and on my following appointment I met up with Dr. Matt Apel who went over the results with me and told me that I would in fact be a good candidate for the band and at the same time he would be removing a hernia I have and he approve for me to move forward. March 27, 5:30- Received a voicemail and email from Terrell to schedule the surgery.
* Wednesday Fed 15, Skype section with a dietician-
* Tuesday Feb 21 -EGD-Intraoperative
* Monday Fed 27 -Stress Echo -Ultra sound
* Monday Fed 27 -Reevue Metabolic Testing
* Monday March 13-Progress check
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Everything seem to be on scheduled, I was scheduled for my pre-ops for 4/19/17 @ 11:30 and for surgery on May 12 @ 7:00 am.
Doing this time my company was being acquired by Tesla and I was scheduled to go to the East Coast on business for 2 weeks plus I needed more time to come out with the $4508. I needed so I called to reschedule the surgery date. My new pre-ops appointment was scheduled for 7/26/17 and new Surgery date was 8/9.
Doing the 2 weeks in the east coast I emailed Rosie to inform her that my insurance had changed and sent her all the new information for her to run it and get a pre-approval. A few days later I was left a voicemail asking me to call to schedule the surgery because both surgeons wanted to in the Operating room, called back and left a message for Terrell but never got a call back from her.
When I was back in NV, Rosie called me and informed me that my new insurance was covering all the cost however the surgeon would not be doing the surgery, she did mentioned why but she told me that Dr. Apel would be reaching out to me to go over this in details.
Did received a call from the surgeon, who just informed me that he was against the surgery and when I asked him why he had me do all the other testing after the Gastroscopy, he didn't really give me an explanation. I did asked him for an adjustment on my co-payments since I did all the testing and now I was not getting the service, he told me that his billing department would be reaching out to me because he wanted to do right by me, but I been dealing with Wendy and now Laura in billing but all the calls and email and mail I get is letting me know that I had an outstanding balance of 250.00.
I believed am due a refund, I feel like there was fraud done here. I was not only led to believe I was getting a surgery but was made to have all this testing, which my insurance paid for and I had co-payments for every single visit I had at this clinic since February. Let me now mentioned all the PTO time I had to use to be able to meet their appointments. I need this account to be review and adjusted.
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