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  • A few months ago I told my husband that I needed to go online and write a review for this store because it was so great. They were fast, friendly, my drink was always right and I stopped here at least once a day for my coffee. Fast forward a few months and it's the opposite. I still come daily because it's the only DD near me, but I'll be finding another place. In the last month or so I've received the wrong food, drinks that were leaking or had syrup dripping down the side and a simple request was denied. Overall, I am finding my visits frustrating. I'll be moving on because they are taking too long and it's not worth the wait when people are not friendly or accommodating in the least. I like the coffee but I like other places too. I called today to complain to a manager (wrong food, another dripping drink and less than friendly associate)...that conversation was worthless. At one point I said..."I don't know if you care", she interrupted me and said "I do care that's why I'm listening to you" and then about 15 seconds later, while I was talking again, she started repeating someone's sandwich order, literally right into the phone. I stopped talking and she said "sorry, I'm making sandwiches and multitasking"...That should pretty much sum up my experience with the manager and then explains rest of the issues. Goodbye DD - best of luck to you! Based on the other reviews and my personal experience, you're going to need it.
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