I had a short 8 hour layover in Las Vegas and my husband booked a room here through on online agency because they had a free airline shuttle. Unfortunately our flight was delayed and by the time we got there, the shuttle was no longer running and my layover was only 6 hours long. After a $35 cab ride from the airport, we arrived extremely tired from flying all day with my 2 daughters (one 2 years old and very tired of flying all night) and tried to check into our room. After being ignored at the desk for about 5 minutes I finally asked if I could get some help. They told me "In a minute" and finished their story with a fellow co-worker before helping me. I was told my reservation was not to be found, I showed them a copy of the confirmation email but the check-in staff Erika (or Erin?) Smith could care less. She said I had to call the company it was booked through. My phone was dead and she claimed there were no phones available for me to use. She was absolutely HORRIBLE. I was almost in tears, I considered just sleeping in the lobby since they refused to give me the room and I had to get up and get on another flight in 4 hours. Of course the booking company was not open at that hour and she refused to work with me, call them or offer any solutions, she walked away from me! I had to go find someone else to have her come back to the desk and I asked her to check again under my husband's name, she "magically" found the reservation. I wasted an extra 45 minutes arguing with this horrible woman instead of sleeping. I was told if I needed a phone I could walk (at 1 am, with 2 children and a sleeping 2 year old and all our luggage) down the street to a payphone! I was shocked anyone would think this is appropriate!! The rooms were nice, its just a shame they have such incompetent staff working.