Excellent customer service both online, over the phone, & in person. I live in Texas & ordered a bouquet of flowers online for my mother-in-law. Immediately after placing the order I received a phone call from the florist who notified me that the flower I had chosen was out of season, but they could do a comparable bouquet with another flower. Yes, thank you! Later that same afternoon my m-i-l emailed me to say how happy she was to get the flowers AND I got an email from the florist confirming the delivery. Best florist experience I've ever had. Highly recommend.