The service here is great and as fast as they could be with the traffic they get. Some people in line in front of me just don't know or understand what they want so they can take longer but I don't blame the employees for that. You also can't judge the products here, this is strictly for this store specifically!! They just sell the products, not make it themselves lol I needed my phone fixed so I left it with the tech for about an hour and came back and it was good as new! They definitely know what they are doing :) The employees seemed happy and more than helpful. Another time they unfortunately couldn't help me so they gave me the customer service number and stayed with me until I was off the phone with them. It was a nice gesture. I work at a bank and sometimes we just cant help our customers with everything and they have to call our phone bank so some people need to understand that as well. One lady next to me got mad that she had to call....employees aren't superheroes, they can't do it all lol! I always have a good experience here! Thanks Sprint!