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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-07-07 00:00:00 (xsd:dateTime)
itemReviewed	Thimbleberry House
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	The customer service here was so good - it was surreal! And I AM NOT exaggerating!!! I believe it was Jan who took my call from CA, asking at 5:00pm if they could deliver flowers that same day to family in the Summerlin area. I couldn't believe that 1) she said yes, and 2) she was so nice and patient about making sure everything turned out just the way I wanted, and within my price range. I wanted a girly-looking arrangement, but I wanted to include something for a little boy as well, so I asked about a teddy bear. She said they didn't have one, but they could go get something that would be suitable. My jaw about hit the floor! Had I suddenly been transported to Mayberry? Now this is a parallel universe that I could get used to! At the end of our conversation. I got emotional explaining the "occasion" and dictating a note. It could have been awkward, but Jan was very comforting. Three hours later... Joy was unable to reach my family on their cell phone to get their gate code. She left me a voicemail while outside the gate, then waited a few minutes until I called her back! Once inside, she realized I hadn't given her a unit number so called me back to get that. I'm guessing it was a total of 15 minutes outside and in the complex before she was able to get to their front door. I'd think a lot of delivery people would have left, understandably, given that the customer had given incomplete information. Not only did Joy put in the extra effort to make the delivery happen that night, she pulled it off without a hint of impatience or frustration in her voice- and I'm sure after a long day of work. Her tone could not have been kinder. I think she and her mom understood the significance of the day for my family, and wanted to make sure they got the items that day. Oh, and they found the cutest little tiger to accompany the flowers! I read the news and look around me, and am disgusted by the lack of good will, decency, and common courtesy in our society. In my 50 years, things seem to have gone from bad to a lot worse. Even something as simple as a checker at a store who doesn't bother to say hello before taking your money. And then - a couple of florists remind me that there are still some wonderful, genuinely kind people out there. Thank you, ladies!!!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kathy

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