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  • The sales people in this location are very judgmental. I came in yesterday with two kids in tow. I am in town for a conference and wanted to check out new items during my downtime. The moment I came in, this sales person looked at me from head to toe and asked sarcastically "Can I help you?" Maybe because I was wearing shorts, a tank top and flip flops OR maybe I was with my girls (who, by the way, were well-behaved). The tone was very condescending. I said yes and started asking her a bunch of questions. She looked bored when I was talking but when I said I was at the Saint Honore store earlier this year (their flagship store), her tone changed. Mind you that I was just at Prada and the team over there are way more professional-even gave my girls a bottle of Acqua Panna. Long story short, I did purchase two bottles of perfume but I will not spend my money with this brand anymore. Customer service is KEY for me as I spend money with your brand. Hermes - if you want people to represent YOUR brand, find more competent and service oriented staff members.
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