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| - The gentlemen who work the trucks are wonderful. Unfortunately, they are the only ones that this company employs who actually do their jobs!
Customer service? No such thing.
I received a notice in July announcing the upcoming delivery of their new trash and recycle carts. I called immediately to inform them that I am a disabled senior and unable to handle these. They offered me smaller ones, but I couldn't order them until the new, large ones were delivered. I did as they asked and called back the day the large ones were delivered.
Two weeks later, the trash can was replaced by the smaller one, but not the recycle cart!
Again, I called and was told that they had only ordered the trash can replaced.
I was assured that the smaller recycle cart would be delivered Thursday.
When it hadn't arrived by the end of that day, I called again. They promised that it was on the delivery truck, and would be delivered by 7 pm. Just another attempt to appease me, no truth to that statement.
I went to their website and registered a complaint. A responding email assured me that I would hear from them by the end of business, the next day. That was two days ago!
The large recycle cart that was delivered was already half full. The small trash can must have come from a construction site. It was full of insulation material and caked with mud.
I have been a paying customer for 36 years and find this treatment deplorable.
Once you allow a monopoly, you have to live with whatever garbage they throw at you!
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