So they gave my room away I booked a queen suite because they claim they tried to run my cc before I even checked in. There's plenty of money to cover the room. Then they stick me in a much smaller room without doing anything to compensate me for the total inconvenience since we had more people than could fit in this room. So they give us our keysanf they put us in the room right next to the gym. It's not even down a hallway it's literally before the hallway starts practically in the lobby. After I had a complete meltdown where I almost walked out they switched our room and after I complained about how this is their fault they gave a room I booked WEEKS ago away so I could attend my uncle's funeral then they finally decided to give us a lower rate and a $15 gift card to Starbucks. I'm still annoyed and will never stay here again. Too bad for them because we travel A LOT.