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  • If I could give Thai One On (Danforth Location) 0 stars I would. I ordered food from this location last night and received it THREE hours later. I placed my order at 7:18pm and received it at 10:15pm. After waiting just over an hour for the food I called the customer service number on the Thai One on Website to ask if they could update me on where the driver was. I was told by the woman I spoke to that he had left 15 mins before and would arrive shortly. I proceeded to wait another 15mins and called back when no one arrived. The woman then proceeded to tell m that she in fact could not even see my order on her computer and I had contacted the wrong location. She gave me another phone number for another location and asked me to call them. I called the other location (located on Dundas) and a very helpful man Alex proceeded to call the Danforth location for me and get the driver/owner's cell phone number of the Danforth Location and suggested I call him. After calling the driver/owner and not reaching him I called the Danforth location where a woman put me on hold for 10 mins and came back and though she admitted my order at this point was 1 hour and 45 mins late she offered nothing but the owner/drivers cell phone number again. I FINALLY reached the owner/driver where he proceeded to scream at me over the phone insisting he was only 15 mins away still. So I waited yet another 20 mins called him back and he again insisted he was 15 mins away. I asked him to just let me know if he was never going to come with the food so I could at least cook something for myself and my friend however he continued to yell saying he was close by. Being incredibly 'hangry' at this point and utterly shocked by the extremely unprofessionalism and lack of responsibility by anyone at this location or company, I called 'customer service' again where I FINALLY reached someone who dealt with the situation gave me a credit and my food finally arrived at 10:15pm. I have always ordered food from Thai One On at Avenue Road and NEVER been disappointed, however I have never experienced anything this ridiculous when ordering food and felt it was important that people know the kind of service they will get if they plan to order from this location.
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