What a joke.... $19 for a man's hair cut... yeah the first time it's "free" (plus tip) with the massage, face towel, and all that... then the more you go back the less you get... So we paid $19 to run a #2 over his head with nothing else? Done with this one, and done referring friends (which we were told if you referred two friends you got another free hair cut... like that happened)... so allegedly "cute" girls in short shorts cutting hair is draw I guess...but keep the customer service up to speed along with it and you might get customers not complaining.