I've been here twice now in the past several weeks. The first time as a walk in and was greeted, order taken and hot perfectly cooked wings in about 20 mins. The 2nd time I called in a pickup order, the employee on the phone was courteous, confirmed my order and said it would be ready in 18 mins. It was being bagged as I walked in. Again- hot, perfectly cooked and flavorful wings. The only complaint is there needs to be a location further north west. I hope I continue to have a positive experience because the wings are AMAZING!