| rev:text
| - A really weird experience since I never quite got to rent a bike. Thus I must go by our exchange over the phone.
Needed a bike rental, checked their site, which is needless to say due for a bit of an update since when you click on some things, like the photos of the bikes they do not expand. To be honest not sure what the photos are supposed to do exactly but nothing happens although by looking at the template, it seems they are supposed to appear larger in a lightbox above the photos. They do not.
No biggie, I will just call. I needed a bike for Sunday and called Thursday to find out details. Had Mastercard in hand and then I am led to believe that I can book a bike and pick it up on Sunday at 2:00pm even though they open at noon. "Cool," I thought.
I run by what Mike has just said so we are on the same page, I offered to drop by on Friday, with credit card in hand and then the gentleman changes the story to the fact that they do not book bikes at all.
That he would rather rent them to someone at the store than to hold them for customers. Which sounds wrong to me since I was a sure fire customer. Then he told me to call on Sunday to check selection.
Mildly annoyed but okay, I understand he probably wants his bikes rented at all times. Again, I do not understand why he could not take my credit card info and go from there, since I was serious and more than willing to drop by the store but sure.
Call at 12:17 Sunday to ask if he has bikes available. He says "some are gone but you should be okay."
I told him we had spoken before and that he did want to book a bike and that now he is telling me to make the trek to his store and just drop by without even checking whether they have bikes to rent or not? He sounds a bit annoyed and excuses himself and goes to check.
After a few minutes, he comes back and says there are only two bikes available but they both need work. A minimum of one hour worth of work for the one he wants to rent to me. SERIOUSLY?
Come on guy, I wanted to give you business and you are doing a horrible job working with me.
So he was fine with a customer just dropping by and wasting their time, lingering around while he fixes the gears on it? As he would not have informed me of this unless I had pushed.
I told him that I needed a bike sooner than that and if there was another option, he responded that he did not want to put pressure on himself and on me. So he sounded defensive as he said "no." I asked him, for future reference at what time do I have to drop by to book a bike, before he opens, since I was calling 15 minutes after they opened and they were already out of bikes. I specifically told him I was not being facetious that it was a fair question. He said that he can't fix all the bikes and that he is just busy.
Told him that I might be able to change my schedule and that I would call him back shortly, then made a phone call and him called back... no answer. It just rang and went straight to a full voice mail box. Tried twice more in the next 10 minutes and no answer. I have a feeling he just decided to not pick up.
In the end, a really bad customer experience all around. He did not sound angry but definitely not helpful.
Also, for those who are wondering about purchasing a bike there, he repeatedly mentioned both on Thursday and Sunday as he tried to explain exactly how many bikes he has for rent that they use the bikes listed for sale as rentals as well. So careful if you want to purchase there.
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