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  • After finding service fees for my 40+ year checking account I called the 800 # for Wells Fargo. Took a while but finally got the fees reversed but had to switch from one type of account to some other so it would not happen again......or so I was told. I was not pleased with the service on the phone so decided to walk into the branch on N. Durango. After a very short wait my husband and I were introduced to Jessica G., the Customer Service Sales Rep. We sat at her desk and within the first 5 minutes had everything taken care of. Turns out the account the person on the phone gave us had "strings" attached to keep it free from any service fees.....she NEVER said anything about those. JESSICA went over each type of account, asked what services we really needed and got everything straightened out to our satisfaction. Maybe the "help" at the 800# should get lessons from Jessica.....she knew her job and did it extremely efficiently and friendly. It was a pleasure doing business with Jessica!!!!!
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