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  • I went back and forth on how many starts I should give them. I booked this reservation asking for a king size bed and non smoking. I called them to let them know that it will be a late check in because we were driving in from Arizona. We pulled in to valet because it was so late. Valet was super friendly. Check in was quick. Very loud do to construction. Even though check in was quick there was no customer service. She was friendly but never went over the reservation. She was kind enough to let us check out at 1p instead of noon. We went upstairs to the room and there's two queen beds. Frustrating but after driving 7 hours I wasn't going to switch rooms. The whole night/morning we had a hard time breathing. She gave me a smoking room. Never once did she mention anything while I was checking in. People as for non smoking room for a reason. How about allergies!!!???!! My allergies flared up so bad that I couldn't breathe. When I called downstairs not once did I get an apology or sympathy. All I was told was there's no guarantee you can just request. Very disappointed in the lack of Aloha spirit. I chose California because I missed Hawaii but I'm disappointed in the Aloha spirit.
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