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| - I've been to Desoto quite a few times now, and overall, I like it. The space is gorgeous, and there's ample variety. I've tried the burger place, Tea and Toast, and Adobo Dragon, and I've been happy with all the food I've had. I also like that you can kind of sit around and linger since seating is pretty ample.
However, the customer service could be a lot better. Everyone I've encountered here seems so put off by actually having to help you. I was here during a bad rainstorm a few weeks ago, and there was a huge leak from the rain. Some employees definitely saw it and did nothing. No one even bothered to put up a caution sign (it was kind of hard to see the water since it was dark and the floors are dark). Someone ended up slipping and falling pretty hard...and still no one did anything for a good 5-10 minutes.
I also think they need to make the concept a little more clear to people who might be stumbling in for the first time. I understood the concept before my first visit, but several times I've heard/watched people enter and have absolutely no idea what they're supposed to do.
Overall, I think this is a great addition to downtown. If they can work on their customer service, I think it would got a long way towards improving the experience.
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